Overdue Items and Notices
The Overdue view lists circulation loans whose due date has passed, and is the starting point for chasing returns and issuing overdue notices to patrons.
Open it from Library Management → Circulation → Overdue (or the Overdue card on the Library dashboard).
The overdue list
The list shows each loan that is past its due date, with the item, the borrowing patron, the due date and how overdue it is. Use it to:
- See the current overdue position across the library.
- Identify which patrons to contact and which items to follow up.
- Work the list down as items are returned (a return clears the loan from the list).
Overdue notices
Overdue notices are the messages sent to patrons about late items. Notice templates define the wording and the escalation levels (for example a first reminder, a second notice, and a final/billing notice), so notices are consistent and can be re-used.
- Notices draw the patron, item and due-date details from the overdue loan.
- Escalation levels let you send progressively firmer reminders as an item stays out.
- Keep template wording polite and clear, and include how the patron can renew or return.
Typical workflow
- Open the Overdue view to see what is late.
- Generate notices for the relevant patrons using the appropriate template/level.
- As items come back, returns remove them from the overdue list.
- Escalate persistently overdue items to the next notice level.
Tips
- Review the overdue list on a regular schedule so notices go out promptly.
- Maintain a small set of clear templates per escalation level rather than ad-hoc wording.